Pricing
One price per station
A flat monthly fee for every active station. No per-applicant fees from us, no credits to buy, no quote to request for the base plan.
Per station
$79 per station, per month
Annual billing: pay for 10 months, use 12 ($790 per station, per year).
Included with every station
- Unlimited operators, locations and applicants
- Rolled, flat and slap capture with live NFIQ 2 quality
- FD-258 card PDF for every applicant
- Standard EFT file, downloaded or sent by secure link to your channeler
- Electronic state submission where we are approved
- Desktop app updates, phone and email support
14 days free, no card
Capture prints, print FD-258 cards and build EFT files for 14 days. Add a card before the trial ends to keep the station active; without one the account pauses automatically and resumes the moment a card is added. Nothing is charged during the trial.
Signup takes a few minutes: name your business and first location, invite yourself as the first operator, install the desktop app and pair the station.
Prefer a person? Email support@10scan.com or call (989) 312-3369 and we set the account up with you the same business day.
Pricing questions
What counts as a station?
One Windows PC running the 10Scan LiveScan desktop app with a scanner attached, paired to one of your locations. A station counts for a month when it is paired to your account during that month. Unpair a PC you no longer use from the account admin and it stops counting from the next month. Operators, locations and applicants are never billed.
What happens when the trial ends?
The trial runs 14 days from signup with no card on file. Add a card at any point during the trial and the first charge happens when the trial ends, for the stations paired at that time. If no card is on file when the trial ends, the account pauses: operators can sign in and see their records but cannot capture new applicants. Add a card and the account resumes automatically within a minute. Nothing is deleted when an account pauses; the normal retention schedule still applies.
Do you charge per applicant or per submission?
No. The station fee is the only charge from us. There are no credits, no per-applicant fees and no per-submission fees.
Who pays the state and FBI fees?
The agency sets them and the agency collects them; they never pass through us. In Arkansas the CHCL applicant pays the Arkansas State Police online before being fingerprinted and brings the confirmation number to the station. Other agencies and channelers bill the applicant or the business directly under their own rules.
How do I cancel?
From the account admin, at any time, with no call and no notice period. Stations on monthly billing keep working to the end of the month you already paid for and are not charged again. Stations on annual billing keep working to the end of the prepaid year; the remaining months are not refunded. Download any cards or files you need before you close the account: records are deleted on the retention schedule after that.
What happens if a payment fails?
We retry the card automatically. If the retries fail the account pauses in the same way as an expired trial, and it resumes automatically the moment a charge succeeds. Nobody has to call anybody.
Is annual billing a contract?
Annual billing prepays 10 months for 12 months of service per station. It renews each year on the card on file unless you cancel first; we email a reminder before the renewal.
What do I need to buy?
A Windows 10 or 11 PC and one supported scanner. There is no setup fee and no hardware from us; the scanners page lists what each device does and where to buy it.